One of the worst service industry experiences that I’ve had over the last twenty years is a failing entity that suffers from bad management and impacts families all over the United States. It looks to it’s customers for financial aid while charging them for anything over the bare minimum. It reduces hours of business during ...

Some inventions have been with us forever. Wheels, knives, forks, furniture and roads are just a few examples. The “key” is one of them. Keys were first used in Ancient Babylon and Egypt in the form of wooden pins used for opening locks. Over the centuries the key has taken many forms and has served ...

Looking at ways to improve productivity in everyday processes is a pastime of mine. I walked into my local Donut store the other day, looked like it had recently been refurbished. Looking forward to a nice warm glazed pastry I gave my order and waited. “We don’t have any glazed donuts at the moment sir ...

Lean Chat is a blog that I started to express frustrations and suggest solutions for processes and services that we come across everyday. Inefficiency and waste is rampant. I’m really interested in hearing your comments on the articles as well as your thoughts and experiences. It’s amazing what you discover when you are looking through ...